Shipping Coverage

We currently ship only within Peninsular Malaysia And East Malaysia for frozen food items, using trusted cold chain logistics to ensure your food stays fresh and safe.

For Sarawak – Please contact Awen +60 14-399 2344 ( Covered Area – Bintulu Kuching Sibu Miri )
For Sabah – Please contact Brandon +60 12-816 7710 ( Sandakan only )

Shipping Schedule

  • Orders are shipped every Wednesday or Thursday an Saturday ( Twice a week )
  • Delivery hours: 14:00 PM – 17:00 PM / 17:00 PM – 20:00 PM ( You may request which session in remark at checkout )
  • No deliveries on the days not specify above 
  • Outstation delivery expected to received 1-2 days from the date requested in system. Peak season more 1-2 working days.

Delivery Process

⏰ Delivery Time

Delivery times follow the courier’s pre-planned routes and are completed in sequence.

If you’re unable to receive the parcel at the specified time, let the driver know and try to arrange for delivery on the next available day.

📝 Specific Delivery Date/Time Requests

While we’ll do our best to accommodate requests for specific delivery dates or times, we cannot guarantee them due to the courier’s route planning. Rest assured:

  • We will try our very best to match the date/time upon requested in the system.
  • The driver will call upon arrival to confirm with you directly.

Risk-Free Delivery

Your satisfaction is our priority! If issues arise during delivery:

Delivery SOP Issues:

Example: The driver fails to notify you, and the food spoils.

Solution: We will resend your order after investigating the matter.

Item Lost During Delivery:

Solution: A replacement order will be sent.

Note: If the courier properly notifies you (e.g., leaves the parcel at your guardhouse or lobby) and the food spoils due to a delay in retrieval, we regret that this will be the customer’s responsibility.

Our Trusted Courier: Lalamove and Lineclear ( Outstation )

We use Lalamove and Lineclear ( Outstation ) for all food deliveries. This service ensures an unbroken cold chain throughout the entire transit process.

Packaging

To preserve the freshness of your food, we pack all orders using:

Cooler Bag

Ice packs to maintain the cold chain during delivery for outstation